> For the complete documentation index, see [llms.txt](https://docs.big-brain.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.big-brain.co/services/managed-email-outreach/security/what-if-my-email-gets-suspended.md).

# What if my Email gets Suspended?

What happens if a sending email gets suspended?

<figure><img src="/files/sl3K8vJjDliq4E8OVvjx" alt=""><figcaption><p>Suspended User</p></figcaption></figure>

## Why was the account suspended?

There are several reasons an email account can be suspended

{% hint style="info" %}
The most common reason an email account gets suspended is too quick of a warmup on a new domain.&#x20;
{% endhint %}

* High spam rate
* Too quick warmup
* High bounce rate
* Inaccurate targeting&#x20;
* Too new of a domain

## Measures to mitigate impact

* Separate your primary domain and cold email sending domains to protect your primary domain
* Have multiple sending domains, so if something happens to one the others are unaffected

## Can a suspended account be restored?

Yes, you can restore a suspended account [here](https://support.google.com/a/answer/2789146?hl=en), as long as this isn't your 5+ suspension in a single calendar year.

{% hint style="info" %}
A Google account can be suspended 5 times per calendar year before being permanently suspended.
{% endhint %}

## What are next steps if an account is suspended?

* Restore the suspended account and reconnect it to sending platforms.
* Re-enable warmup, which will have been disabled due to the suspension.
* Diagnose why the account was suspended. See if you were just warming up too quickly, or if you have an underlying spam problem.&#x20;
* Take actions to mitigate risk of future suspension, such as reducing email sending volume or slowing warmup period.&#x20;

## Is suspension a big deal?

**Email accounts getting suspended when doing cold email outreach is normal and not generally a cause for concern.** Email accounts can be restored up to 5 times in a calendar year with only admin access.&#x20;

If you're not already sending from multiple domains, consider doing so to better mitigate risk. Never send cold emails from your primary domain.&#x20;

{% hint style="info" %}
While email accounts getting suspended is inevitable, I've never had a single email account be permanently disabled.&#x20;
{% endhint %}

If the suspension doesn't come from an underlying spam problem, then you have nothing to worry about if your account gets suspended. It likely takes just slowing down a little to address the problem in most cases.&#x20;


---

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